Frequently Asked Questions

Opening Times

What are the opening hours for Box Office?

Box Office is open Monday to Friday from 11:00 – 20:30 and from 10:30 – 20:30 Saturday & Sunday. Opening times are subject to change during school holidays.

What are the opening hours for the restaurant?

The restaurant serves food during the following hours:
Monday to Saturday: 10:00 – 15:00 (daytime menu) & 16:00 – 21:00 (evening menu).
Sundays: 10:00 – 16:00 (daytime menu); there is no evening service.
Saturdays May-Sept: ‘Dalliance’ with street food available to buy in the front garden from 5pm, Depot’s restaurant closes at 16:00.

What time is last orders for food and for drink?

Last orders for food in the restaurant are as follows:
Monday to Saturday: 21:00
Sunday: 16:00
‘Dallliance’ Saturdays (May-Sept): Limited availabilty
Last orders for drinks in the bar (every day): 22:00

Tickets

What are your ticket prices?

Monday, Wednesday, and Thursday before 16:30: £7
Mon, Wednesday and Thursday after 16:30: £9
Tuesday: All tickets are half-price, all day
Friday, Saturday and Sunday (all day): £10.00
Under 25s/Concession tickets:
£5
CEA cardholders: £5 / CEA carers: FREE Member tickets; 10% off standard ticket prices

How do I book tickets? (Online/telephone/in person options)

Booking online is quick, easy and free! Find your film on our calendar. An email confirmation will be sent to you containing your ticket and booking details.
To book over the phone call our Box Office on 01273 525354 (60p booking fee applies per ticket). Or you can just pop in to Depot and book at the Box Office in person.

How do I buy a gift? (Gift vouchers/membership/e-gift cards options) – link here to membership section?

We have three gift options: annual membership, e-Gift cards and gift vouchers.
Visit our membership page to see membership benefits and to purchase a year-long membership for yourself or as a gift.
E-gift cards are valid for one year and you can add any monetary value you like, redeemable against any of our standard cinema tickets. These can be purchased along with paper gift vouchers from our support page.

Paper vouchers are valid for six months and can be purchased in person or by telephone (card only) on 01273 525354 during Box Office opening hours. For an additional £2.50 we can send paper vouchers by recorded post to any UK address. Paper vouchers are available in one Adult ticket (£10) or one Under 25s ticket (£5) denominations

How do I book a table in the restaurant?

Restaurant table reservations are only available in the restaurant area from 16:00 -20:30, Monday to Saturday.

From May – September, no table bookings are necessary for ‘Dalliance’ at the weekends; simply turn up and grab a table (arrive early to avoid disappointment!).

What concessions are available and do I need to bring in proof?

£5 concession tickets are available for customers claiming any of the following:

Universal Credit
Pension Credits

Personal Independent Payments (PIP)
Disability Living Allowance (DLA)

Proof is required and can be in the form of a letter, screenshot or email confirming your claim or a recent bank statement showing details of the payment.

What is your cancellation and refund policy?

We require 24 hours notice for a refund, except when the film/event is completely sold out and there is a waiting list. If a cancellation is made the same day as the performance, we may be able to move your ticket to the same film but on a different day or time. We regret that we cannot issue credit notes or vouchers for cancelled tickets.

What happens to my ticket if a film at Depot is cancelled or changed to a day I can’t attend?

If Depot has to cancel a film or it is moved to a day which is inconvenient to the customer, a full refund is automatically issued.

Why do you take contact details for each booking?

We take contact details in case there is a technical issue with the film (we sometimes suffer from local power cuts in the area) and need to automatically refund a customer’s ticket. It is also used to contact customers in the event of screen/performance-time changes or if customers lose items during the screening given the huge amount of lost property we acquire each year! Please see our privacy notice.

Why is there a £1 booking fee per ticket for telephone bookings?

The booking fee helps fund the running of our booking services inlcuding our remote-payment facility.

If a film is sold out, can I go on a waiting list?

We usually have a waiting list for sold-out screenings and if we don’t, we can create one! Just ask any member of the Box Office team.

What ID do you accept for proof of age?

As proof of age we require official I.D. that includes a photo and date of birth. We accept all the following forms of ID:
Passport
Driver’s license
Student/School pass (this must show your photo and date of birth)
ID from another age-related scheme, such as PASS, Portman Prove It! or International Student Identity Card (ISIC)

Staff reserve the right to refuse admittence in the absence of suitable identificaiton.

Cinema

Do you show adverts and trailers before the start of the film? How long are they?

We don’t show adverts at Depot but do show trailers, usually lasting 7-10 minutes prior to the start of the film. The exception is live screenings, where pre-performance footage and interviews can be a lot longer. Details about live event timings can be obtained by calling the Box Office on 01273 525354 or asking a member of the Box Office team.

Do you have Dolby Atmos in all your cinemas?

We have Dolby Atmos in our largest cinema (Screen 1). Dolby Atmos is like 3D audio, there are 32 speakers spread around the auditorium and in the ceiling. It is the best sound system currently available in cinemas.

Do you show 3D films? Do I have to bring my own 3D glasses?

We do show 3D films quite regularly. We enocurage customers to bring their own 3D glasses in, or you can purchase them prior to the film at Box Office for £2 per pair.

Membership

What are the benefits of becoming a member? 

A Depot membership is valid for one year and costs £40 (per person). It entitles the holder to 4 free tickets and 10% off our standard cinema tickets. Visit our membership page to purchase a membership either for yourself or as a gift.

How can I buy a membership as a gift?

Visit our membership page to purchase a membership either for yourself or as a gift or visit box office.

How much does membership cost and how long does it last? 

Membership costs £40 per person, per year and lasts for a year.

How do I book using my free tickets? 

To book using your free tickets, call the Box Office on 01273 525354 or book in person at Depot.

Will my membership renew automatically? 

We do not currently have a renewal notification system in place but are currently working on one which we hope will be live soon. If you are unsure as to when your membership runs out, just ask one of the Box Office team and they can tell you.

Does the membership include discounts for the bar and restaurant?

Membership discounts only apply to the cinema for tickets.

Food & Drink

Can I bring in my own food? 

We would respectfully ask that customers do not bring in their own snacks. We operate as a charity and as such the selling of our own range, available for purchase at the Box Office, is another vital revenue stream for Depot.

Is alcohol allowed in the cinema? 

Customers are welcome to take alcohol purchased from Depot Bar into the cinema with them.

Do you have vegan cinema snacks available?

We do have some vegan snacks available to take in to the cinema; just ask the Box Office staff for details.

Do you have menus available for specific allergens? 

Please speak to a member of staff if you have any dietary requirements, gluten free bread is available.

Can I eat my own food at the picnic tables in the garden?

The picnic tables in the garden are an extension of our restaurant so no own food is allowed to be consumed there.

Can I bring food in for Dalliance nights?

Our Dalliance nights run from May to September, where local street food vendors take over the catering at Depot from 17:00. Please don’t bring in external food as long as the food vendor is serving.

Toddlers & Babies

Do you have any films suitable for toddlers? 

We regularly screen U-certified films which are be suitable for toddlers. Some PG-rated films may also be suitable but it is advisable to check the content of PG films before taking a very young child in. Please look out for our ‘Relaxed Screenings’ which welcome babies and toddlers and are family-friendly. The lights are kept up slightly, the sound is reduced and customers are allowed to move around freely so it’s a very toddler-friendly environment! Relaxed Screenings will have ‘REL’ next to the listing.

Can my toddler sit on my lap in the cinema? 

Babies under 18 months are admitted for free and can sit on a parent or carers lap, but toddlers and children are required to have a child’s ticket and their own seat.

Are there any films I can take my baby into? 

Babies are most welcome at Depot! They can join in with the Relaxed Screenings which are suitable for any age. These are family-friendly films. We also have our Parent/Baby Screenings every Monday at 12:00 (excluding school holidays). These films are suitable for adults but the sound is lowered, subtitles are included and the lights are left up so parents can see what they’re doing! Parents going to our Parent/Baby screenings are also entitled to a free hot drink before or after the film.

Are pushchairs allowed in the cinema? 

Pushchairs are only allowed into Parent/Baby screenings. At other times, pushchairs can be parked next to our recycling area just up from Box Office.

Do you have baby-changing facilities? 

We have two baby-changing facilities available. They are sitauted in both accessible toilets with plenty of room to manouvre around.

Does the restaurant have high-chairs? 

We have high chairs available for our youngest customers to enjoy their meal at the table with the grown-ups!

Accessibility

Are the cinema screens easily accessible for wheelchair users?

All our cinema screens have full accessibility for wheelchair users. We have one or two standard wheelchair spaces in each of our cinema screens. On request we can create more space, please give us plenty of notice. All restaurant and cafe spaces are wheelchair accessible, and reasonable adjustments can always be made to the table arrangement.

How can I book a ticket for my carer?

CEA cardholders are welcome to book a free ticket for their carer. To do this, just call the Box Office on 01273 525354 or you can book in person before the film starts at the Box Office desk. Click here to find out more about accessibility at Depot.

Do you have any autism-friendly screenings?

Depot screens autism-friendly films every week. These screenings are highlighted with ‘AUT’ on our website. People on the autistic spectrum may find ordinary cinema visits difficult or stressful. With this in mind, these screenings offer a more relaxed experience. There are no trailers or adverts. We also make sure the sound is not too loud and the house lights are not so dark. There’s also an easy-going attitude to comings and goings, if people need to move around or a break from the screening. These screenings are exclusively for children with autism and their families.

Do you have a hearing loop in the auditoria?

Besides caption subtitled screenings, all three of Depot’s auditoria are fitted with infrared hearing systems. To use these, Depot provides special headphones, or the filmgoer can plug in their own hearing aid via a lanyard. There are hearing loops around the box office and bar.

How many of your films are captioned for the hard of hearing?

On Mondays at Depot all films are screened with Descriptive Subtitles or subtitles where available. These screenings are not only for D/deaf and hard of hearing audiences, everyone is welcome to attend these shows. Please look for the DS symbol on the individual film pages of our website.

Can I take a guide dog into the cinema?

Guide dogs are welcome in all areas of Depot.

Do you have accessible toilets at Depot?

There are two accessible toilets available for customers at Depot. If you require the use of an adult sized changing bench and hoist, the closest public toilet with these facilities can be found at Friars Walk car park.

Do you have audio description for blind or partially-sighted guests?

Many of our films have audio description (look for the AD))) icon next to a film title in our listings). We have headsets available for our customers to use this facility. Just enquire at the Box Office and a member of our team can set this up for you.

Event Cinema & Special Screenings

Are ‘live’ screenings really live? 

The first (usually evening) performance of our live screenings is streamed live from the theatre or venue. We then re-play a recorded version of this live streaming at the weekend as a ‘matinee’ performance. Please check with our box office in advance to find out.

Are there intervals during live event screenings? 

Live events usually have intervals. The details and timings of these are can be obtained from the Box Office. Please note that the Box Office team is not always notified about running orders and intervals until the day of the performance so this information may only be available close to the actual start time.

Do you have cast lists for theatre and opera screenings? 

We make cast lists available to audiences whenever possible. Ask a member of the Box Office team and they’ll be able to advise.

Travelling to Depot & Parking

Does Depot have a car park? Where is the nearest parking option? 

Depot does not have any affiliated car park but we do have two accessible parking spaces available for customers to use in front of the side gated entrance. These spaces cannot be reserved in advance.
We encourage all of our visitors to choose sustainable methods of transport when travelling to Depot. Visit our travel page for more information.

How far from the train station is Depot? 

Lewes train station is literally a few minutes walk from Depot; you can see the station from the Depot restaurant!

I am coming to Depot by bicycle, is there anywhere for me to park my bike? 

We have a covered bicycle shelter just at the entrance of the main Depot gate.

Hiring Depot for Private Use

Can I hire space at Depot for a private event or screening?

There are various spaces available for hire at Depot including cinema screens, Robert’s Bar and the Studio. For information and prices, please contact our events manager at [email protected]

Can I show my own film at Depot?

We have had many film ‘premieres’ at Depot! Screens are available to hire for private screenings and film launches. Costings for a private screening will depend on which size screen you are hiring, the duration and day/time. Our Events Manager, Bonnie, can assist you with availability, costs and any other information you may need. You can contact her on [email protected]

Can I bring my own birthday cake in for a birthday meal?

If you have booked a birthday meal as an ‘event’ through our events department, you are welcome to bring along your own birthday cake but there may be a charge to do this – please check with our events manager. If you are dining with us on a table booking in our restaurant, please check with our restaurant manager on the day.